Website: https://ticketexperts.co.uk/
Last updated: 21 October 2026
1. Introduction
Welcome to Ticket Experts UK (“we”, “us” or “our”). These Terms and Conditions govern your use of our website, https://ticketexperts.co.uk/, and any enquiries, bookings or ticket purchases made through our website or customer service channels.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
If you do not agree with these Terms, you should not use our website or purchase tickets through our services.
Business details: Before publication, the legal name of the website operator, registered office, company registration number and contact details should be inserted here.
2. Our Services
Ticket Experts UK provides information about events and ticket availability and may facilitate ticket bookings and purchases, subject to the services offered for each event.
Depending on the event and booking arrangement, tickets may be supplied directly by an event organiser, venue, official ticket seller or another ticket supplier.
The applicable booking information will identify the relevant ticket or service, price, delivery method and any specific conditions available before purchase.
Where we act as an agent or intermediary rather than the ticket seller or event organiser, this will be explained where applicable. Nothing in these Terms removes any rights or obligations that apply to us under applicable law.
3. Ticket Availability and Orders
All tickets are subject to availability and any applicable event restrictions.
Submitting an enquiry or placing an order does not necessarily mean that a booking has been accepted or that tickets have been issued. A booking will be confirmed through the relevant confirmation process.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- The requested tickets are no longer available.
- A pricing or listing error has occurred.
- Payment has not been authorised or completed.
- An order appears fraudulent or violates applicable booking restrictions.
- The event organiser or supplier cannot fulfil the order.
If an order is cancelled after payment has been taken, any refund due will be handled in accordance with applicable law and the circumstances of the cancellation.
4. Prices and Payments
Ticket prices and any applicable booking, service or delivery fees will be displayed or communicated before you complete your purchase.
The total amount payable, including any mandatory charges, will be made clear before you place your order.
We take reasonable care to ensure that prices and event information are accurate. If a material error is discovered, we will contact affected customers and explain the available options. We will not require you to pay an unexpected increase without your agreement.
Payments must be made using the payment methods made available during the booking process.
You are responsible for providing accurate payment and billing information and ensuring that you are authorised to use the selected payment method.
5. Ticket Delivery
The available ticket delivery method will be specified during the booking process or in your booking confirmation.
Depending on the event, tickets may be delivered electronically, by email, through a ticketing platform or by another stated method.
You are responsible for:
- Providing a correct and accessible email address and any other required contact details.
- Checking your inbox, spam and junk folders for ticket-related communications.
- Keeping your booking confirmation and tickets secure.
- Contacting us promptly if you do not receive tickets within the stated delivery period.
Ticket delivery times may vary according to the event organiser, venue, ticket supplier or event date. Where tickets are scheduled for later release, the relevant delivery information will be communicated where available.
We will take reasonable steps to assist with delivery issues but cannot guarantee delivery where circumstances outside our reasonable control prevent fulfilment.
6. Event Changes, Postponements and Cancellations
Events may be changed, postponed, rescheduled or cancelled by their organisers, performers, venues or other responsible parties.
Event dates, times, venues, performers, seating arrangements and other advertised details may change. We will communicate material changes to affected customers where we receive the relevant information and are able to contact them.
If an event is cancelled, postponed or materially changed, the options available to you will depend on the circumstances, the applicable booking terms and your statutory rights.
Where a refund is due, we will explain the applicable process and any relevant requirements.
If an event is rescheduled, tickets may remain valid for the new date, subject to the event organiser’s arrangements and applicable law. Where a refund or alternative remedy is available, we will communicate the relevant options.
We are not responsible for decisions made independently by event organisers or venues. However, this does not exclude any responsibility or legal obligation that applies to us.
7. Refunds, Cancellations and Amendments
Please check your event, ticket type, date, venue, seating selection and total price carefully before completing your order.
Once a ticket purchase has been confirmed, customer-requested cancellations, exchanges or amendments may be restricted by the applicable ticket terms.
Tickets for events taking place on a specific date or during a specific period are generally exempt from the usual 14-day cancellation right under UK consumer distance-selling rules. Other statutory rights and remedies may still apply.
Where a refund is available, the refund process and amount will depend on the reason for the refund, the relevant booking terms and applicable law.
We will not use these Terms to exclude rights that cannot legally be excluded, including applicable consumer rights relating to services not provided as agreed.
If you wish to request a cancellation, amendment or refund, contact us using the contact details published on our website and provide your booking reference, the event details and the reason for your request.
8. Event Organiser and Venue Rules
All tickets are subject to the applicable rules, entry requirements and conditions imposed by the event organiser and venue.
These may include:
- Age restrictions and identification requirements.
- Security screening and prohibited items.
- Seating, access and admission arrangements.
- Late-entry restrictions.
- Restrictions on photography, recording or equipment.
- Ticket transfer and resale conditions.
- Rules concerning customer behaviour and safety.
You are responsible for checking the relevant event and venue requirements before attending.
Admission decisions are generally made by the relevant venue or event organiser. If admission is refused, any entitlement to a refund or other remedy will depend on the reason for refusal, the applicable terms and your legal rights.
9. Ticket Transfers and Resale
Tickets may be subject to restrictions on transfer, resale or commercial use.
You must comply with the terms applicable to your ticket and any relevant legal restrictions. You must not use tickets for fraudulent purposes or resell them in circumstances prohibited by the event organiser or applicable law.
We cannot guarantee that a ticket transferred or resold outside an authorised process will be accepted for entry.
If you intend to transfer a ticket to another person, check the relevant event organiser’s rules before doing so.
10. Customer Responsibilities
When using our website or purchasing tickets, you agree to:
- Provide accurate, complete and current information.
- Use the website only for lawful purposes.
- Avoid fraudulent purchases, payment abuse or unauthorised activity.
- Respect intellectual property rights and website security.
- Avoid attempting to interfere with the operation or security of the website.
- Comply with the booking conditions and event requirements applicable to your purchase.
We may take reasonable steps to investigate suspected fraud, misuse or breaches of these Terms, subject to applicable law.
11. Website Information and Availability
We aim to keep our website accurate, accessible and up to date. However, event listings, prices, ticket availability and other information may occasionally contain errors or become outdated.
Information displayed on the website should not be interpreted as a guarantee of ticket availability until the relevant booking has been confirmed.
We may update, suspend or discontinue website features where reasonably necessary for maintenance, security, operational requirements or other legitimate reasons.
We do not guarantee uninterrupted or error-free website access, but we will take reasonable steps to maintain the website and address material technical issues.
12. Intellectual Property
Unless otherwise stated, the website’s original content, branding, design, text, graphics and other materials are owned by or licensed to the relevant rights holder.
You may access and use website content for personal, non-commercial purposes connected with browsing events and using our services.
You must not reproduce, distribute, modify or commercially exploit website content without the necessary permission, except where permitted by law.
Event names, logos, trademarks and images belonging to third parties remain the property of their respective owners.
13. Third-Party Websites and Services
Our website may contain links to external websites, event organisers, venues, payment providers or ticketing platforms.
These third-party services operate independently and may have their own terms, privacy policies and booking conditions.
We are not responsible for the content or operation of independent third-party websites. Where a third party is responsible for supplying a ticket or service, its role and the applicable contractual arrangements will determine the relevant responsibilities, subject to your statutory rights.
You should review the applicable third-party terms before completing a transaction on an external website.
14. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to the preceding paragraph, we will not be responsible for losses that were not reasonably foreseeable when the relevant contract was formed, or for losses arising from circumstances for which we are not legally responsible.
Where we act solely as an intermediary, our responsibility for the event itself will depend on our actual role and the applicable contractual arrangements. This does not remove any responsibility we have for our own services, statements or conduct.
15. Privacy and Personal Information
We may collect and process personal information necessary to operate the website, respond to enquiries, process bookings, communicate with customers and meet legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Please review our Privacy Policy to understand what information we collect, how we use it, when we share it and what rights you may have.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, operational practices or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
Changes will apply from the date stated in the updated Terms, subject to applicable law. Any changes to an existing booking will also be subject to the contract and legal requirements applicable to that booking.
17. Complaints and Customer Support
If you have a question, concern or complaint about a booking, ticket delivery, payment or our services, please contact us using the customer support details published on our website.
When contacting us, please include your booking reference, the event name, the relevant date and a clear description of the issue.
We will review complaints and aim to respond within a reasonable period.
Where a complaint concerns an event organiser, venue or third-party ticket supplier, we may need to refer the matter to the relevant party or work with them to investigate it.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws applicable to the relevant contract, subject to any mandatory consumer protection rules.
Where English law applies, disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable law gives consumers the right to bring proceedings in another jurisdiction.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection legislation.
19. Contact Us
For questions about these Terms and Conditions, bookings or tickets, please contact Ticket Experts UK using the contact information provided on: https://ticketexperts.co.uk/
